{"DID":"crit1a4b5d","Sites":"Railroad Medicare","Start Date":"05-23-2024 00:00","End Date":"05-27-2024 23:27","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, May 27, 2024, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit23bc4e","Sites":"Railroad Medicare","Start Date":"03-20-2024 08:21","End Date":"03-31-2024 08:21","Content":"Join us for Spring Tour 2024: Columbia S.C. on April 2, 2024.","URL":"https://web.cvent.com/event/742e000a-81da-44bb-a8b9-e63fa849446c/summary","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2d1231","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Beneficiary Contact Center (BCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit2e3413","Sites":"Railroad Medicare","Start Date":"05-23-2025 08:42","End Date":"05-26-2025 17:00","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, May 26, 2025, in observance of the Memorial Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3c53c3","Sites":"Railroad Medicare","Start Date":"02-26-2023 06:00","End Date":"02-28-2023 13:15","Content":"Railroad Medicare: Provider Enrollment, Electronic Data Interchange Basics Webinar: February 28, 2023, 1PM EST","URL":"https://event.on24.com/wcc/r/4108960/0EE03B2682B0A66F61916D8691AA1A00","Target":"_blank","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3caa43","Sites":"Railroad Medicare","Start Date":"12-23-2024 13:09","End Date":"12-25-2024 18:30","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed Tuesday, December 24, 2024, and Wednesday, December 25, 2024, in observance of the Christmas holidays.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crit3d3234","Sites":"Railroad Medicare","Start Date":"05-27-2022 13:36","End Date":"05-30-2022 21:36","Content":"The Palmetto GBA Provider Contact Center (PCC) will be closed Monday, May 30, 2022, in observance of Memorial Day","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit4d5bec","Sites":"Railroad Medicare","Start Date":"01-03-2024 14:43","End Date":"01-06-2024 14:43","Content":"Due to a system issue identified January 3, 2024, payments dated January 4 and January 5, 2024, will be delayed. Claims and payments originally scheduled for payment these days will now be paid January 8, 2024.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"yes"}, {"DID":"crit5aba12","Sites":"JJA^JJB^JMA^JMB^JMHHH^Railroad Medicare","Start Date":"05-19-2025 09:47","End Date":"05-19-2025 14:00","Content":"Alert - eServices Claim status currently may be unavailable. We will remove this message once the issue is resolved.","URL":"","Target":"_self","Color":"red","Mode":"Standard\n","Priority":"yes"}, {"DID":"critd13a1b","Sites":"Railroad Medicare","Start Date":"12-27-2024 11:32","End Date":"01-02-2025 05:33","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on January 1, 2025, in observance of the New Year's Day holiday.","URL":"","Target":"_self","Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"critd334c4","Sites":"Railroad Medicare","Start Date":"01-14-2025 08:12","End Date":"01-20-2025 19:00","Content":"The Palmetto GBA Railroad Medicare Provider Contact Center (PCC) will be closed on Monday, January 20, 2025, in observance of the Martin Luther King Jr. Day holiday.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}, {"DID":"crite321e5","Sites":"Railroad Medicare","Start Date":"01-21-2025 14:26","End Date":"01-23-2025 17:30","Content":"Call volume may be higher than normal due to inclement weather. To get faster service, please use our self-service tools available on our website and IVR.","URL":"","Target":"_self","Color":"yellow","Mode":"Standard\n","Priority":"no"}, {"DID":"crite35ca3","Sites":"Railroad Beneficiaries^Railroad Medicare","Start Date":"02-16-2024 14:21","End Date":"02-16-2024 16:30","Content":"The Palmetto GBA RRB SMAC Provider Contact Center (PCC) will be open and available to take your calls on President's Day, Monday, February 19, 2024.","URL":"","Target":null,"Color":"blue","Mode":"Standard\n","Priority":"no"}

Quick Reference Guide

Published 02/28/2025

The Railroad Medicare Quick Reference Guide is a publication designed to assist providers with submitting claims to Railroad Medicare. In this guide you can find information about many Railroad Medicare topics including provider enrollment, submitting electronic and paper claims, using the eServices portal and the Interactive Voice Response (IVR) system, appeals, medical review, Medicare secondary payer, overpayments and recoupments, and more.

The current version of the Railroad Medicare Quick Reference Guide is attached in Adobe Acrobat's Portable Document Format (PDF). In order to view and print PDF documents, you must first download and install the Acrobat Reader software. Acrobat Reader is free, available for many platforms and may be downloaded from www.adobe.com.

Access or download the Railroad Medicare Quick Reference Guide (PDF).

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